Our Services
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Managed Services Packages
These three tiers allow you to choose the level of managed services that best aligns with your business needs and budget. Whether you’re looking for basic monitoring, enhanced security, or comprehensive IT support, NetBuster Solutions has you covered.
Tier 1: Essential Managed Services
• Agent-Only Monitoring: We’ll deploy agent software on your workstations, allowing us to remotely monitor their health and performance.
• Basic Security: Basic security measures will be implemented to protect your workstations.
• Automated Maintenance (Workstations Only): Routine maintenance tasks will be automated to keep your workstations running smoothly.
• Ticketing System Access: Gain access to our ticketing system for streamlined issue reporting and tracking.
• Time & Materials (T&M) for Servers: Server maintenance and support will be provided on a T&M basis.
Tier 2: Advanced Managed Services
• Agent Plus Antivirus (AV) and Security Basics: In addition to agent monitoring, you’ll receive BitDefender’s award-winning antivirus services and enhanced security measures.
• Automated Maintenance (Workstations Only): We’ll continue to automate routine maintenance for your workstations.
• Manual Maintenance for Servers (if applicable): Server maintenance will be performed manually, ensuring critical systems are well-maintained.
• Ticketing System Access: Access our ticketing system for efficient issue resolution.
Tier 3: Premium Managed Services
• Agent + Comprehensive Security Suite: Enjoy all the benefits of the agent monitoring, BitDefender’s award-winning Enterprise AV, and advanced security measures.
• Fully Automated Maintenance and Active Monitoring: We’ll automate maintenance for both workstations and servers, ensuring optimal performance and security.
• All-Inclusive Services: All services, tickets, and hours are covered under this pricing, providing you with budget predictability.
• Excludes Projects and New Equipment Setup/Install: Note that projects and new equipment setup/installation are separate services and not covered under managed services. These can be quoted separately
Managed Services vs Break-Fix (T&M)
Why managed services over T&M?
Proactive Approach: Managed services proactively monitor your IT infrastructure, identifying and addressing potential issues before they become major problems. This reduces downtime and prevents costly disruptions to your business operations.
Cost Predictability: With managed services, you have a predictable monthly or annual fee, making it easier to budget for IT expenses. In contrast, the T&M model can lead to unpredictable costs, especially during emergencies.
Enhanced Security: Managed service providers (MSPs) typically offer robust cybersecurity solutions as part of their services. This helps protect your business from threats like malware, ransomware, and data breaches.
Regular Updates and Maintenance: MSPs ensure that your systems are up to date with the latest software patches and updates. This helps maintain system performance and security.
Efficiency and Productivity: By addressing issues before they impact your business, managed services help maintain the efficiency and productivity of your employees. With T&M or break-fix, you may experience downtime and decreased productivity during IT emergencies.
promoting managed services over time-and-materials (T&M) or break-fix models is a strategic move for many IT providers. Here’s a quick breakdown of why preventive managed services are better than reactive solutions.
1. Proactive Problem Solving
• Managed Services: With managed services, you actively monitor and maintain IT systems. This proactive approach allows you to identify and address potential issues before they become major problems.
• T&M/Break-Fix: Reactive services only come into play when something breaks. This means you’re constantly firefighting, which can lead to costly downtime.
2. Cost Predictability
• Managed Services: Clients pay a predictable monthly fee for proactive maintenance and support. This helps them budget effectively and avoid unexpected expenses.
• T&M/Break-Fix: Clients are hit with unpredictable and potentially high bills when IT issues arise, making budgeting a challenge.
3. Improved Security
• Managed Services: Regular security updates and monitoring reduce the risk of data breaches and cyberattacks.
• T&M/Break-Fix: Waiting until a security breach occurs can result in significant data loss, reputational damage, and financial penalties.
4. Increased Efficiency
• Managed Services: Proactive maintenance keeps systems running efficiently, minimizing downtime and maximizing productivity.
• T&M/Break-Fix: Downtime and productivity loss are common when IT problems are addressed reactively.
5. Scalability
• Managed Services: Managed IT services can scale with your clients’ businesses. As they grow, their IT needs are seamlessly accommodated.
• T&M/Break-Fix: Scaling with reactive services can be cumbersome and often leads to ad-hoc solutions that may not be cost-effective.
6. Client Satisfaction
• Managed Services: Clients appreciate the peace of mind that comes with knowing their IT systems are well-maintained and secure.
• T&M/Break-Fix: Clients are often frustrated by unexpected IT issues and downtime, which can harm your relationship with them.